Hanh Nguyen

Bachelor of Arts in Oriental Studies (Indian studies major)

Admissions Officer

– Sector: Study abroad / Master agent/ B2B – Key responsibility: • Collect, review and verify documents from agencies, check student applications’ quality • Submit applications to institutions • After-submitting activities: Follow-up application status and update, check GTE, identify case problems and solve, guide to accept offer and payment, etc. until receiving CoE/ LOA, Official Receipt/ I-20/CAS, etc. • Provide ongoing support to agents regarding student matters until enrolling successfully at institutions • Other activities: Work with Recruitment Managers to support educational events and webminars. Participate in meeting and training sessions with institution partners – Nationalities: Southeast Asia and Mongolia – Destinations: Australia, New Zealand, Canada, US, UK, and Europe

Customer Experience Document Specialist

– Sector: Study abroad/ Master agent/ B2B/ EdTech – Key responsibility: • Collect, review and verify documents from agencies, check student applications’ quality • Submit applications to institutions • After-submitting activities: follow-up application status and update, GTE check, identify case problems and solve, guide to accept offer and payment, etc. until receiving CoE/I-20/ LOA, Receipt • Ongoing support agents regarding student matters until enrollment • Other activities: support educational events, participate in meetings and training sessions with institution partners – Nationalities: Southeast Asia, South Korea and Japan – Destinations: Canada, Australia, and USA

Visa and Welfare Counsellor

– Sector: Study abroad and English language testing services/ B2C – Key responsibility: • Acceptance stage: instruct students to accept offers and make payment, arrange welfare and accommodation until receiving CoE/CAAW and being ready for visa • Visa lodgment: Instruct visa document checklist, collect, and submit student visa applications. Ensure visa applications align with Home Affairs regulations and institutional standards. Support students’ matters until their successful enrollment • Other activities: Work with various teams to support educational events, webminars, and pre-departures. Participate in training sessions with institutional partners – Destinations: Australia, New Zealand, and Singapore

Admissions Officer

– Sector: Study abroad and translation services/ B2C – Key responsibility: • Application progress: work on student applications through all stages (evaluate – submit – after submit) until receiving Unconditional offer/ I- 20/CoE CAAW, etc • Visa lodgment: Instruct, prepare, gather documents, and submit student visa applications • After visa and after enrollment: provide on-going support to parents and students’ matters such as enrollment, pre-departure, pick-up, accommodation, consecutive tuition payment, under 18 situations… • Other activities: support educational events, meeting and training with institutional partners • Destinations: Australia, New Zealand, US, UK, Singapore and Japan

Manager Assistant

– Sector: English, soft skills and short-course training/ B2C – Key responsibility: • Marketing: Plan overall marketing strategy, analyze and report after every activity. Work with various teams, visitors, and speakers to organize events • Academic training: Work with teachers to schedule academic plans every intake, handle students’ feedback about quality teaching and learning • Translation and other paperwork

Academic Staff

– Sector: English language training/ B2C – Key responsibility: worked on Active Learning Program, which AMA promoted • With students: advise program details before they enroll, follow and tutor their study progress entire course, make sure of their results as AMA’s guarantee • With teachers: support well as teaching assistant and update methods to ensure quality control • With other teams: supported to organize clubs, seminars and programs if required